2014 DIRECTV Corporate Social Responsibility Report

 

GRI

We have prepared this report with GRI 4.0 Core guidelines in mind. Only issues and aspects deemed material to DIRECTV are reported in this index.

Global Standard Disclosures

Profile Disclosure

Description

Reference (page no.)/Response

G4-1

Statement from the most senior decision-maker of the organization (such as CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and the organization’s strategy for addressing sustainability

Not Reported. As of July 2015, AT&T completed its acquisition of DIRECTV. The newly combined company will be led by John Stankey, CEO of AT&T Entertainment & Internet Services, and Mike White, the Chairman, President and CEO of DIRECTV has announced his plans to retire. See more at http://about.att.com/story/att_completes_acquisition_of_directv.html#sthash.jOeZQ3ve.dpuf.

G4-3

Name of the organization

Front Cover

G4-4

Primary brands, products, and services

10K (2,4)

G4-5

Location of the organization’s headquarters

About DIRECTV

G4-6

Number of countries where the organization operates, and names of countries where either the organization has significant operations or that are specifically relevant to the sustainability topics covered in the report

About DIRECTV

G4-7

Nature of ownership and legal form

Governance, 10K (2)

G4-8

Markets served

About DIRECTV

G4-9

Scale of the organization

About DIRECTV, Economic Impact, 10K (2)

G4-10

a. Total number of employees by employment contract and gender

b. Total number of permanent employees by employment type and gender

c. Total workforce by employees and supervised workers and by gender

d. Total workforce by region and gender

e. Self-employed, or individuals other than employees or supervised workers, including employees and supervised employees of contractors

f. Significant variations in employment numbers (such as seasonal variations in employment in the tourism or agricultural industries)

% Full-time employees: 97%

% Part-time employees: 3%

Gender breakdown of
full-time employees

Gender breakdown of
part-time employees

Female: 30%

Male: 70%

Female: 61%

Male: 39%

People managers: 14%

Individual contributors: 86%

Gender breakdown of
people managers

Gender breakdown of
individual contributors

Female: 27%

Male: 73%

Female: 31%

Male: 69%

Employee age breakdown

Under 30 years old: 26.7%

30-50 years old: 60.7%

51 years old or older: 12.6%

 

Note: All G4-10 information for U.S. only

G4-12

Organization’s supply chain description

Supplier Sustainability

G4-13

Significant changes during the reporting period regarding the organization’s size, structure, ownership, or its supply chain

About DIRECTV

G4-14

Whether and how the precautionary approach or principle is addressed by the organization

Though DIRECTV has a robust corporate risk management function, the precautionary approach or principle is not applied due to the nature of our business

G4-15

Externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses

  • CDP
  • Change the Equation
  • Electronics Industry Citizenship Coalition (EICC) Supplier Code of Conduct
  • Global Reporting Initiative Framework
  • The Greenhouse Gas Protocol

G4-16

Memberships of associations (such as industry associations) and national or international advocacy organizations

  • Boston College Center for Corporate Citizenship
  • Business Roundtable
  • Cal-Plug
  • CEB Corporate Leadership Council
  • Change the Equation
  • Committee Encouraging Corporate Philanthropy
  • Consumer Electronics Association
  • ENERGY STAR Partner
  • Environmental Defense Fund (EDF), Climate Corps
  • Satellite Broadcasting and Communications Association (SBCA)
  • Solar Decathlon sponsor
  • Southern California Grantmakers
  • Sustainability Accounting Standards Board (SASB) Industry Working Group
  • Sustainable Brands
  • Sustainable Electronics Recycling International (SERI), R2 Leaders
  • Signatory to the Voluntary Agreement for Ongoing Improvement to the Energy Efficiency of Set-Top Boxes

G4-17

Entities included in the organization’s consolidated financial statements or equivalent documents

Reporting Practices, 10K (2)

G4-18

Process for defining the report content and the Aspect Boundaries

Reporting Practices

G4-19

All material Aspects identified in the process for defining report content

Reporting Practices

G4-20

For each material Aspect, the Aspect Boundary within the organization

The following table outlines DIRECTV's material issues along with the corresponding GRI G4 Material Aspect, the issue's materiality within or outside of our organization, and the geographic boundary in which we report on the issue.


DIRECTV Material Issue

G4 Material Aspect

Material Within the Organization

Material Outside of the Organization

Geographic Boundary

Compliance

Environmental Compliance

X

X

Global

Customer Experience

Product & Service Labeling

Customer Privacy

X

X

DIRECTV U.S. & DIRECTV Latin America

Diversity & Equal Opportunity

Diversity & Equal Opportunity

X

X

DIRECTV U.S.

Economic Impact

Economic Performance

Indirect Economic Performance

X

X

DIRECTV U.S. & DIRECTV Latin America

Education

Local
Communities

X

X

DIRECTV U.S. & DIRECTV Latin America

Electronic Waste

Effluents and Waste

X

X

DIRECTV U.S. & DIRECTV Latin America

Community Development

Local
Communities

X

X

DIRECTV U.S. & DIRECTV Latin America

Energy & GHG Emissions

Energy

Emissions

X

X

DIRECTV U.S. & DIRECTV Latin America

Ethical Business Practices

Anti-Corruption

X

 

DIRECTV U.S. & DIRECTV Latin America

Government Relations & Public Policy

Public Policy

X

X

DIRECTV U.S. & DIRECTV Latin America

Health & Safety

Occupational Health and Safety

X

 

DIRECTV U.S. & DIRECTV Latin America

Labor/Management Relations

Labor/ Management Relations

X

 

DIRECTV U.S. & DIRECTV Latin America

Product Impacts

Materials

X

X

DIRECTV U.S. & DIRECTV Latin America

Waste Management

Effluents
and Waste

X

X

DIRECTV U.S. & DIRECTV Latin America

Workforce Development

Training and Education

X

 

DIRECTV U.S. & DIRECTV Latin America

G4-21

For each material Aspect, the Aspect Boundary outside the organization

Reporting Practices, GRI G4-20

G4-22

Effect of any restatements of information provided in previous reports, and the reasons for such restatements

Reporting Practices, Environmental Stewardship

G4-23

Significant changes from previous reporting periods in the Scope and Aspect Boundaries

Reporting Practices

G4-24

List of stakeholder groups engaged by the organization

CSR Strategy, Stakeholder Engagement

G4-25

Basis for identification and selection of stakeholders with whom to engage

CSR Strategy, Stakeholder Engagement

G4-26

Organization’s approach to stakeholder engagement

CSR Strategy, Stakeholder Engagement

G4-27

Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting

CSR Strategy, Stakeholder Engagement

G4-28

Reporting period (such as fiscal or calendar year) for information provided

Reporting Practices

G4-29

Date of most recent previous report (if any)

Reporting Practices

G4-30

Reporting cycle (such as annual, biennial)

Reporting Practices

G4-31

Contact point for questions regarding the report or its contents

Contact Us: CorporateCitizenship@directv.com

G4-32

The ‘in accordance’ option the organization has chosen

Reporting Practices

G4-33

Organization’s policy and current practice with regard to seeking external assurance for the report

Approach

G4-34

Governance structure of the organization, including committees of the highest governance body

Governance, 10K (138), Proxy (15-22)

G4-39

Report whether the Chair of the highest governance body is also an executive officer (and, if so, his or her function within the organization’s management and the reasons for this arrangement)

Approach, Proxy (15), Annual Report (IBC)

G4-47

Frequency of the highest governance body’s review of economic, environmental and social impacts, risks, and opportunities

At least once per year to the Board of Directors

G4-56

Organization’s values, principles, standards and norms of behavior such as codes of conduct and codes of ethics

Governance & Ethics

G4-57

Internal and external mechanisms for seeking advice on ethical and lawful behavior, and matters related to organizational integrity, such as helplines or advice lines

Ethics Hotline

G4-58

Internal and external mechanisms for reporting concerns about unethical or unlawful behavior, and matters related to organizational integrity, such as escalation through line management, whistleblowing mechanisms or hotlines

Ethics Hotline

Specific Standard Disclosures

Profile Disclosure

Description

Reference/Response

Economic Performance

Disclosure on Management Approach

Economic Impact, Annual Report

G4-EC1

Direct economic value generated and distributed (EVG&D) on an accruals basis including the basic components for the organization’s global operations as listed below

Economic Impact, 10K (41)

G4-EC2

Risks and opportunities posed by climate change that have the potential to generate substantive changes in operations, revenue or expenditure

Environmental Stewardship, 10K (24), CDP

G4-EC3

Plan liabilities met by the organization’s general resources; estimated value of those liabilities

10K (105)

G4-EC4

Total monetary value of financial assistance received by the organization from governments during the reporting period

No significant assistance was received

Energy

Disclosure on Management Approach

Approach, Environmental Stewardship:
Energy & GHG Emissions

G4-EN3

Energy consumption use within the organization

Energy Consumption Within the Organization (Global MWh)

201420132012
Fuel414,418414,772451,042
Electricity227,283211,399211,831
Total641,701626,171662,873

Emissions

Disclosure on Management Approach

Approach, Environmental Stewardship:
Energy & GHG Emissions; Product Efficiency

G4-EN15

Direct greenhouse gas (ghg) emissions (Scope 1)

DIRECTV Statement of Greenhouse Gas Emissions for the year ended Dec. 31, 2014; Environmental Stewardship (39): Energy & GHG Emissions (42)

G4-EN17

Other, indirect GHG emissions (Scope 3)

Other Indirect Greenhouse Gas (GHG) Emissions (Scope 3) (MTCO2e)

201420132012
Upstream Transport:55,13454,41354,422
Business Travel: 17,13316,88315,269
Upstream Leased Assets: 3,147N/AN/A
Use of Sold Products:370,918484,995532,298
Leased Assets:3,359,9643,394,6013,433,895

G4-EN19

Reduction of GHG emissions

MTCO2e

2014:  3,371

2013:  8,845

2012:  15,550

Products and Services

Disclosure on Management Approach

Environmental Stewardship: Product Efficiency; eWaste and Recycling

G4-EN27

Extent of impact mitigation of environmental impacts of products and services

Environmental Stewardship: Product Materials and Packaging

Compliance

Disclosure on Management Approach

Environmental Stewardship: Strategy

G4-EN29

Significant fines and non-monetary sanctions

None incurred in reporting period

Employment

Disclosure on Management Approach

Talent Management

G4-LA2

Benefits which are standard for full-time employees of the organization but are not provided to temporary or part-time employees, by significant locations of operation

Full-time employees are eligible for the following benefits:

  • Medical
  • Dental
  • Vision
  • Disability
  • Life Insurance
  • Leave of Absence
    (family, medical, personal)
  • EAP
  • Health Flexible Spending Account
  • Dependent Care Flexible
    Spending Account
  • Stock (Directors and above)
  • Business Travel Accident
    Insurance
  • 401(k)
  • Pension

Part-time employees are eligible for the following benefits:

  • Medical
  • Dental
  • Vision
  • Disability
  • Leave of Absence
    (family, medical, personal)
  • EAP
  • Business Travel Accident Insurance
  • Dependent Care Flexible
    Spending Account
  • 401(k)
  • Pension

Retiree Benefits:

  • Retiree Medical
  • Retiree Life Insurance

Training and Education

Disclosure on Management Approach

Talent Management

G4-LA10

Type and scope of programs implemented and assistance provided to upgrade employee skills

Talent Management

G4-LA11

Percentage of total employees by gender and by employee category who received a regular performance and career development review during the reporting period

100% of employees received regular performance and career development reviews*

Diversity
and Equal Opportunity

Disclosure on Management Approach

Diversity and Inclusion

G4-LA12

Percentage of individuals within the organization’s governance bodies in each of the following diversity categories:

  • Gender
  • Age group: under 30 years old, 30-50 years old, over 50 years old
  • Other indicators of diversity where relevant

Percentage of employees per employee category in each of the following diversity categories:

  • Gender
  • Age group: under 30 years old, 30-50 years old, over 50 years old
  • Minority groups

Composition of employees

% Full-time employees: 97%

% Part-time employees: 3%

Gender breakdown of
full-time employees

Gender breakdown of
part-time employees

Female: 30%

Male: 70%

Female: 61%

Male: 39%

People managers: 14%

Individual contributors: 86%

Gender breakdown of
people managers

Gender breakdown of
individual contributors

Female: 27%

Male: 73%

Female: 31%

Male: 69%

Employee age breakdown

Under 30 years old: 26.7%

30-50 years old: 60.7%

51 years old or older: 12.6%

Local
Communities

Disclosure on Management Approach

Local Community Impact: Education

G4-SO1

Percentage of operations with implemented local community engagement, impact assessments, and development programs

We believe all of our operations have implemented local engagement programs

Compliance

Disclosure on Management Approach

Local Community Impact

G4-SO8

Significant fines and non-monetary sanctions

DIRECTV did not incur any significant fines during the reporting period

Product and Service Labeling

Disclosure on Management Approach

Customer Experience

G4-PR5

Results or key conclusions of customer satisfaction surveys (based on statistically relevant sample sizes) conducted in the reporting period

Customer Experience

Marketing Communications

Disclosure on Management Approach

Customer Experience

G4-PR6
Sale of Banned or Disputed Products

Products sold by the organization that are:

  • Banned in certain markets
  • The subject of stakeholder questions or public debate

DIRECTV did not sell any products banned or debated during the reporting period

Customer Privacy

Disclosure on Management Approach

Customer Experience

G4-PR8

Total number of substantiated complaints received concerning breaches of customer privacy

There were no known material breaches of privacy in 2014

*DIRECTV provides feedback and reviews for all employees who complete a calendar work year. The review and feedback process may look different depending on an employee’s business unit.